The Helpdesk serves as a central hub for all inquiries, feedback, and grievances across our projects. Through a partnership with Ringline Call Center, we’ve deployed a team of dedicated tele-callers who will act as an extended arm of the Foundation. Their mission is to ensure every inquiry is addressed promptly and every voice is heard.
One of the primary functions of the Helpdesk is to provide post-placement support. Beneficiaries often face challenges as they transition into the workforce. The Helpdesk offers guidance, addresses workplace concerns, and ensures long-term career growth. It’s not just about landing a job—it’s about building a thriving career.
Additionally, employer feedback gathered through the Helpdesk strengthens collaboration and improves the overall efficacy of our initiatives. By bridging the gap between beneficiaries and employers, we’re fostering a dynamic ecosystem where skilled individuals can excel in their roles and organizations can benefit from a capable workforce.
Transparency and accountability are at the core of this initiative. Weekly dashboards, monthly reports, and meticulous data validation ensure that every interaction and outcome is documented. This not only helps us measure impact but also provides actionable insights for future projects.
Through the Centum Foundation Helpdesk, we reaffirm our commitment to empowering lives, supporting communities, and building a better tomorrow. With every call answered and every challenge resolved, we move closer to our vision of creating sustainable, meaningful change.
This initiative exemplifies our commitment to supporting communities and fostering sustainable, meaningful change.
