Customer Communication Training – Communicating with Impact
Harness the Power of Assertiveness and Effective Probing
Companies looking to enhance their customer interactions and build trust with clients must master the art of assertiveness and effective probing. Our Communicating with Impact program focuses on providing the tools and techniques needed to communicate efficiently and effectively with customers, drive successful outcomes and prevent misunderstandings.
In today’s competitive business landscape, the importance of clear and impactful communication cannot be overstated. The program emphasizes on effective probing to identify customer needs and promptly fulfill them, as well as assertiveness in customer interactions to build trust and show your ability to help. The program also teaches participants to be mindful of customer emotions and feelings to ensure they feel respected and valued.
This program is ideal for companies looking to improve their customer interactions and build trust with clients. By investing in this training, senior management can equip their employees with the skills needed to communicate with impact, drive successful outcomes and differentiate their company in the marketplace.
Program Outcomes
Need to know how we can positively impact your business through the Communicating with Impact Program?
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Case Studies
Awards and Recognition
Brandon Hall Gold Award for ‘Best Corporate Outreach to Promote Diversity, Equity, Inclusion, & Belonging in Communities’, 2024
Brandon Hall Gold Award for 'Best Initiative for Philanthropy and Corporate Giving', 2023
Brandon Hall Silver Award for 'Best Corporate Outreach to Promote Diversity, Equity & Inclusion in Communities', 2023
Excellence in the 'Women Empowerment' category at the '11th World CSR Congress & Awards 2022'
Excellence in the 'Efforts towards building an inclusive world' category at the '11th World CSR Congress & Awards 2022'
Innovations in CSR Practices Award for 'Digital Skills Program‘, 2021
Best Corporate Foundation Award for 'Skill Development Program', 2019
Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2021
