Service Excellence Program
Customer service is the new marketing
The goal of service goes beyond the actual support offered to the customer. It is about creating customer delight and building a strong relationship leading to brand loyalty. This creates a strong dynamic in the market that bests any promotional activity.
Our service excellence programs are aligned to our proprietary competency framework formulated for delivering a long-term increase in sales and customer loyalty. The shift in attitude, knowledge and skills as a result of this program creates loyalty inducing magic moments for customers. It also empowers service staff with tools and technology that improves engagement and relationships with customers.
Program Outcomes
The service training & excellence programs deliver learning content through a blended mode with a mix of mediums such as self-read material, classroom training, digital learning, and coaching. The training program provides advanced customer service tips to make meaningful and lasting first impressions while enabling your service reps to provide memorable customer experiences.
Need to know how we can positively impact your business through the Service Excellence Program?
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Case Studies
Awards and Recognition
Brandon Hall Gold Award for āBest Corporate Outreach to Promote Diversity, Equity, Inclusion, & Belonging in Communitiesā, 2024
Brandon Hall Gold Award for 'Best Initiative for Philanthropy and Corporate Giving', 2023
Brandon Hall Silver Award for 'Best Corporate Outreach to Promote Diversity, Equity & Inclusion in Communities', 2023
Excellence in the 'Women Empowerment' category at the '11th World CSR Congress & Awards 2022'
Excellence in the 'Efforts towards building an inclusive world' category at the '11th World CSR Congress & Awards 2022'
Innovations in CSR Practices Award for 'Digital Skills Programā, 2021
Best Corporate Foundation Award for 'Skill Development Program', 2019
Brandon Hall Gold Award for 'Best Advance in Social Impact Innovation', 2021
