Better Conversations Every Day™ (BCE)

Everyone wants better outcomes. Build them on a foundation of better conversations.

Better Conversations Every Day™ helps drive business outcomes and create lasting change. Uniquely created for everyone and every single conversation — from the front desk to the corner office — BCE’s impact transcends that of a typical coaching skills program. This scalable, one-day experience creates a common mindset, skillset, and language and equips leaders with the tools to break down communication barriers and bring your business strategy to life.

Better Conversations Every Day™ applies a simple and practical approach to teaching a set of complex skills. We focus on 4 core behaviors applied to real workplace challenges to build the trust, psychological safety, collaboration, inclusion, resilience, and emotional intelligence needed to thrive in today’s hybrid work environment.

Listen to understand

Listening is critical to building
trust and respect. BCE equips you with a powerful approach to listening that involves paying full attention, avoiding premature judgment, reflecting empathy, clarifying, summarizing and sharing.

Ask powerful questions

Great conversations begin with great questions, and BCE teaches
you to enhance the quality of questions. The idea is not for you to solve the other person’s problem — but to provoke self reflection and discovery.

Challenge & support

Our approach includes a simple, yet effective, method to establishing a clear picture of what is possible. The key is challenging current constraints and giving feedback.

Establish next steps & accountability

The BCE experience improves outcomes by moving people to action and accountability. This happens through collaboration to define specific goals and focusing on the most important leverage points.